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구인|구직 구인|구직 3604 게시물 읽기
 
No. 3604
한국 오라클 EBS 제품 엔지니어
작성자
한국오라클(kroracle)
작성일
2017-06-08 11:20:24
조회수
166

Position Global Customer Services EBS Engineer (ATG Products)

 

이 포지션은 오라클 Global Customer Service 조직 소속으로 EBS (오라클 제품)에 대한 엔지니어 서비스 지원을 해주시는 역할입니다. (한국 뿐만 아니라 Global Service Ticket을 받아서, 제품 이슈 및 trouble shooting을 해결해 주는 역할을 담당합니다): 오라클 Oracle EBS Application Technology and relevant products 제품에 대한 경험 및 이해가 있으신 분을 선호합니다.

 

 

Responsibilities Key role:

The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer “end to end” throughout engagement

 

Duties:

• Delivers proactive or reactive customer services defined in GCS service offerings

• Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication

• Gets involved in any escalated SR that might impact customer’s environment

• Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary

• Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System.

• Effectively and accurately communicates complex, technical topics to customers

• Works with members of global team on a regular basis to achieve team results

 

Qualification 

 

Bachelor’s degree in Computer Science, Engineering, or equivalent experience

 Typically more than 5~15 years (Over IC2, IC3, IC4) of relevant experience

 Excellent written and verbal communication skills in Korean & English

 Fluent spoken English highly preferred

Relevant Experiences and Skills:

 Excellent persuasive communication and presentation skills

 Excellent customer handling skills

 Excellent skill in SR processing, escalation, and other OSS internal procedures

 Ability to coordinate the resolution of escalated or high priority customer issues

 Strong knowledge on Oracle EBS Application Technology and relevant products

 Knowledge of Application technology (R11, R12)

 Software ,Programming language skill (PL/SQL, Oracle SQL , JAVA)

 

 

포지션에 대해서 궁금한 사항 있으시면, 언제든지 연락 주시면 됩니다.

지원방법: 영문, 국문 이력서를 작성하셔서 hyunsoo.yu@oracle.com 으로 보내 주시면 됩니다.

담당자: 유현수 (2194-7660)

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