Position Global Customer Services EBS Engineer (ATG Products)
이 포지션은 오라클 Global Customer Service 조직 소속으로 EBS (오라클 제품)에 대한 엔지니어 서비스 지원을 해주시는 역할입니다. (한국 뿐만 아니라 Global Service Ticket을 받아서, 제품 이슈 및 trouble shooting을 해결해 주는 역할을 담당합니다): 오라클 Oracle EBS Application Technology and relevant products 제품에 대한 경험 및 이해가 있으신 분을 선호합니다.
Responsibilities Key role:
The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer “end to end” throughout engagement
• Delivers proactive or reactive customer services defined in GCS service offerings
• Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication
• Gets involved in any escalated SR that might impact customer’s environment
• Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary
• Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System.
• Effectively and accurately communicates complex, technical topics to customers
• Works with members of global team on a regular basis to achieve team results
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
Typically more than 5~15 years (Over IC2, IC3, IC4) of relevant experience
Excellent written and verbal communication skills in Korean & English
Fluent spoken English highly preferred
Relevant Experiences and Skills:
Excellent persuasive communication and presentation skills
Excellent customer handling skills
Excellent skill in SR processing, escalation, and other OSS internal procedures
Ability to coordinate the resolution of escalated or high priority customer issues
Strong knowledge on Oracle EBS Application Technology and relevant products
Knowledge of Application technology (R11, R12)
Software ,Programming language skill (PL/SQL, Oracle SQL , JAVA)
포지션에 대해서 궁금한 사항 있으시면, 언제든지 연락 주시면 됩니다.
지원방법: 영문, 국문 이력서를 작성하셔서 firstname.lastname@example.org 으로 보내 주시면 됩니다.
담당자: 유현수 (2194-7660)