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한국 오라클에서 Applications Tech (SQL Tuning) 담당하실 Engineer 분을 찾고 있습니다.
Key role:
The primary focus of the Service delivery engineer is to deliver proactive and reactive technical support to customers. Either at the client's site or from a remote location, responsible for guiding, assisting, advising customers to resolve their critical issues, and preventing issues through delivering premium services defined in ACS(Advanced Customer Services) offerings. Can be focal point for some critical issues and works with customer “end to end” throughout engagement
Duties:
· Delivers proactive or reactive premium services defined in ACS service offerings
· Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues at the customer site
· Gets involved in any escalated SR that might impact customer’s environment
· Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary
· Continues to develop extensive technical knowledge of Oracle products and their uses
· Effectively and accurately communicates complex, technical topics to customers
Relevant Experiences and Skills:
· Excellent persuasive communication and presentation skills
· Excellent skill in SR processing, escalation, and other OSS internal procedures
· Ability to coordinate the resolution of escalated or high priority customer issues
· Knowledge of OS and networking technology (Unix or Linux, TCP/IP)
· Knowledge on technology architecture (ATG) of Oracle E-Business suite
· Working experience as a TA, AppsDBA on Oracle E-Business Suite project
3년 정도 Apps tech 쪽 경험 있으시고, SQL Tuning 경험 있으신 분
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